Hey, friends welcome back to the amazing article, Today in this article, we will troubleshoot common problems in Poco C31.

Before proceeding to the post, let us know some of the specs of this phone.

Xiaomi sub-brand Poco has recently added a new phone to its C-series called Poco C31, this phone comes with a 6.53-inch IPS HD+ display with a 720 x 1600 pixels Resolution.

The Poco C31 is powered by the latest Octa-core MediaTek Helio G35 (12 nm) processor, and according to GSMarena, it has been launched in TWO variants, first 3GB RAM, 32GB storage, and the Second 4GB RAM, 64GB storage.

Talking about the battery and operating system, the Poco C31 runs on the latest MIUI 12 based on Android 10 and is powered by a big 5000 mAh battery with normal 10W charging.

As far as cameras are concerned.

The Poco C31 has a Triple-camera setup, with a 13-megapixel primary camera, then a 2-megapixel macro camera, and then a 2-megapixel depth sensor.

That’s It 🙂

After using the Poco C31 device, many users are facing common issues and problems in the Poco C31.

But don’t worry, in today’s guide, I will tell you the troubleshooting of Common Problems In Poco C31 and give a proven solution.

Common Problems In Poco C31

Troubleshoot Common Problems In Poco C31: Network, Heating, Camera, and More

First of all, in this article, we will discuss various common issues and problems with Poco C31 and also know the solutions to fix them.

All the steps and remedies that I have described below are tested and proven methods, so read this article till the end.

Don’t worry, I’ve shared 12 different common problems and their solutions, a problem that almost everyone faces.

I am sure that with this guide today you will definitely get a solution to the problem happening on your phone.

Please read all the steps and remedies included in this article carefully, please do not rush! This guide will eventually help you.

Issue – Network problem in Poco C31

If you are facing a network problem on your Poco C31? So don’t worry, below I have listed some effective tips that you can try to fix the network problem on your Poco C31.


  • Turn the airplane mode on and off for a few seconds.
  • Try turning off your SIM card for some time and then turning it on.
  • Make sure to check your device in Safe mode. Here’s a comprehensive Guide
  • Once, Reset your device network settings.
  • Also, Update software to the latest version.
  • If your problem is still not resolved, then the last option is to factory reset your Poco C31.
  • That’s It 🙂

Read Here: Network problem in Xiaomi Mi 11 Lite, How to Fix Them!

Problem – Overheating problem in Poco C31?

Whenever you play games or use features or apps that require a lot of power, your phone also fast drain of battery, due to which your phone may become temporarily heated up and warm.


  • If you are not using Wi-Fi, GPS, Bluetooth, and other connectivity options, turn them off.
  • Turn Off auto-brightness and decrease screen brightness.
  • Clear all the apps you are not using.
  • Uninstall the unnecessary applications installed on the phone.
  • Check your device in Safe Mode.
  • Update your software in the latest version, if available
  • If you follow all the above steps and your problem is still not fixed then the last option is to factory reset your Poco C31.
  • That’s It 🙂

Problem – A sluggish or Lagging User Interface in Poco C31


  • Remove the application you are not using from the Recent tab.
  • Once, Restart your Poco C31. This closes unnecessary processes running in the background.
  • If you have battery saver mode turned on in your phone, turn it off.
  • Do not play games and don’t open any application while charging the phone.
  • Clear the System cache partition of the Poco C31.
  • Do you have still problems with the Touch screen? If it is, then the last option is to factory reset your Poco C31.
  • That’s It 🙂

Must Read: Overheating problem in POCO X3, How to Fix It!

Issue – Poco C31 Battery Draining Fast

Many people have this problem if you are also facing the problem of battery drain with your Poco C31.

To fix the problem of battery drain on your Poco C31, follow the steps given below:


  • First of all, turn off auto-brightness, and Decrease the brightness according to your need.
  • Make sure to choose the minimum screen timeout time.
    • Go to Settings → Display → Screen timeout → Select Minimum Screen time (Recommended 30 Seconds)
  • Enable Power Saving Mode.
  • Optimize your all apps.
  • That’s It 🙂

Problem – Apps Crash Suddenly on the Poco C31

Since the launch of this smartphone, the users of Poco C31 have been facing this app crash problem:

Don’t worry, the problem of this app crash is not only happening on the Poco C31 phone, but other smartphones have also shown this error.


  • First, Reset App Preferences.
    • To do: Go to Settings → Apps → Tap the Three dots → Finally, Tap Reset App Preferences.
  • Make sure if there is a new software update on your phone, install it if new software update is available.
  • If your phone is facing any problem due to a single application, then you can Go to Settings → Apps and Select that app then clear its data and cache.
  • Restart your device once after following all these steps.
  • That’s It 🙂

Issue: Touch screen issues on Poco C31

If you are experiencing slow or unresponsive touch screen issues on your Poco C31, I have listed some quick steps below that you can use to fix your problem.


  • First, Restart your Device and check whether your problem is fixed or not.
  • Make sure to neat and clean your phone screen.
  • Remove the old screen protector.
  • Check your Poco C31 in Safe Mode.
  • Clear the System cache partition of the phone.
  • Do you have still problems with the Touch screen? If it is, then the last option is to factory reset your Poco C31.
  • That’s It 🙂

Problem – Fingerprint sensor not working Poco C31

In many forums and discussion sites, Poco C31 users have reported problems with the device’s fingerprint reader.

This problem can happen due to many reasons, let us know the ways to fix this problem:


  • Make sure you are using the same finger that you used when setting up the fingerprint.
  • This problem is also caused by a malfunction of your phone’s fingerprint sensor, check if the fingerprint sensor is scratched or damaged.
  • Remove the old fingerprint in your Poco C31 and add a new fingerprint.
    • Go to Settings → Biometrics and Security → Fingerprints → Enter your old PIN, pattern, or password → Registered fingerprint → Remove and Tap Remove again → Add new fingerprint.
  • Do you have still problems with the fingerprint sensor? If it is, then you can clear the cache partition of the phone.
  • That’s It 🙂

Must See: Fix Fingerprint sensor not working in POCO F3 GT?

Issue – Unable To Send Text Messages on Poco C31


  • First of all, check whether the number you want to send the message to is not blocked.
  • Clear the cache of the default message app of your Poco C31.
  • If you do not need the old messages, delete them.
  • Once, Restart your Poco C31 and check whether your issue is fixed or not.
  • Turn on flight mode and again Turn Off.
  • That’s It 🙂

Problem – Unable to make and receive phone calls on Poco C31


  • Remove the SIM card from your phone and insert it again.
  • Once, Reboot your device.
  • If there is a new software update available on your Poco C31, then install it.
  • Check if flight mode is on in your Poco C31, if it is on then turn it off.
  • Reset your phone Network settings.
  • That’ It 🙂

Issue – Bluetooth not working in Poco C31?

Many times Bluetooth is turned off due to low battery or Bluetooth not being enabled in the phone.


  • Make sure to check for new software updates.
  • Also, make sure to Verify the Bluetooth device is Turned on and Bluetooth is enabled on both devices.
  • Both phones must be nearby to connect to Bluetooth, so check the Bluetooth connection range.
  • Once, Restart both devices.
  • If your problem is not solved then Reset your device’s Network Settings.
  • That’s It 🙂

Read Here: Is Bluetooth not working properly in Galaxy A22 5G? How to Fix It!

Problem – Microphone not working on Poco C31


  • First, Restart the phone and record the voice to check if the microphone is OK? If you like the sound quality of the recorded voice, then the microphone is fine.
  • Once, Boot your phone in safe mode, if your phone’s microphone works well in safe mode, then the problem is with any third-party application downloaded, uninstall it.
  • Ensure that no new software update is available on your phone, install it if available.
  • If your problem is still not resolved, then factory reset your Poco C31.
  • That’s It 🙂

Issue – Poco C31 is constantly freezing or crashing

If your Poco C31 phone is constantly freezing or crashing then it seems very bad and disappointing.

But don’t worry, to fix this problem I have outlined some troubleshooting steps below that can help fix your problem without sending your phone to a Xiaomi service center.


  • First, Force reboots your Poco C31.
    • Press and hold the Volume Down Button and the Power Button simultaneously for a few seconds.
  • Make sure to Update your Software Version to the Latest Version.
  • Once, Boot your device in Safe Mode. Here’s Guide
  • If a particular application is causing this problem in your Poco C31, then you can try to clear the cache and data of those applications.
    • Go to Settings → Apps → Select the Crashing App → Storage → Clear Cache & Clear Data
  • If your problem is still not resolved, then factory reset your Poco C31.
  • That’s It 🙂

Must Read: Fix Touch screen issues on Samsung Galaxy M12?


So in this guide, I have discussed all the common problems in the Poco C31.

I have shown you some key issues above and a proven solution to fix them. I hope you liked this article.

If you are facing any other problems with your Poco C31, then be sure to tell me in the comment section below.

I will try to resolve your issue as soon as possible and thanks for staying up to the end with this guide.

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