Common Problems In Samsung Galaxy M31 Prime [PROVEN FIXES]

Today in this article, we will troubleshoot common problems in Samsung Galaxy M31 Prime.

Before proceeding to the post, let us know some of the specs of this phone.

Some Specs about Samsung Galaxy M31 Prime

Samsung has recently added a new Smartphone to its M-series called Samsung Galaxy M31 Prime, this phone comes with a 6.4-inch Super AMOLED FHD+ screen, with a 1080 x 2340 display resolution.

The Galaxy M31 Prime is powered by an Octa-core Exynos 9611 (10nm) processor, as well as it has been launched in a single 6GB RAM, 128GB storage variant.

Talking about the battery and operating system, the Samsung Galaxy M31 Prime runs on the latest OneUI 2.0 based on Android 10 and is powered by a big 6000 mAh battery with 15W fast charging.

As far as cameras are concerned.

The Samsung Galaxy M31 Prime has a Quad-camera setup, with a 64-megapixel primary wide camera, then an 8-megapixel ultra-wide camera, then a 5-megapixel macro lens, and then a 5-megapixel depth lens.

That’s It 🙂

After using the Samsung Galaxy M31 Prime device, many users are facing common issues and problems in the Galaxy M31 Prime.

But don’t worry, in today’s guide, I will tell you the troubleshooting of Common Problems In Samsung Galaxy M31 Prime and give a proven solution.

Common Problems In Samsung Galaxy M31 Prime

Troubleshoot Common Problems In Samsung Galaxy M31 Prime: Network, Heating, Camera, and More

First of all, in this article, we will discuss various common issues and problems with Samsung M31 Prime and also know the solutions to fix them.

All the steps and remedies that I have described below are tested and proven methods, so read this article till the end.

Don’t worry, I’ve shared 10 plus different common problems and their solutions, a problem that almost everyone faces.

I am sure that with this guide today you will definitely get a solution to the problem happening on your phone.

Please read all the steps and remedies included in this article carefully, please do not rush! This guide will eventually help you.

Issue – Network problem in Samsung M31 Prime

If you are facing a network problem on your Samsung M31 Prime? So don’t worry, below I have listed some effective tips that you can try to fix the network problem on your Galaxy M31 Prime.

Solutions:

  • Turn the airplane mode on and off for a few seconds.
  • Try turning off your SIM card for some time and then turning it on.
  • Make sure to check your device in Safe mode. Here’s a comprehensive Guide
  • Once, Reset your device network settings.
  • Also, update the software to the latest version.
  • If your problem is still not resolved, then the last option is to factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Read Here: Network problems in Realme GT2 Pro, How to Fix Them!

Problem – Overheating problem in Samsung Galaxy M31 Prime?

Whenever you play games or use features or apps that require a lot of power, your phone also fast drains the battery, due to which your phone may become temporarily heated up and warm.

Solutions:

  • If you are not using Wi-Fi, GPS, Bluetooth, and other connectivity options, turn them off.
  • Turn Off auto-brightness and decrease screen brightness.
  • Clear all the apps you are not using.
  • Uninstall the unnecessary applications installed on the phone.
  • Check your device in Safe Mode.
  • Update your software in the latest version, if available
  • If you follow all the above steps and your problem is still not fixed then the last option is to factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Issue – Camera Failed Error in Samsung Galaxy M31 Prime

Solutions:

  • First of all, Forced Restart your Galaxy M31 Prime.
    • Press and hold the Volume Down Button and the Power Button simultaneously for a few seconds.
  • Clear cache of your default Camera App.
    • Go to Settings → App info → Storage → Clear cache
  • If your problem is still not resolved, then factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Must Read: Overheating problem in Samsung S20 FE 5G, How to Fix It!

Problem – A sluggish or Lagging User Interface in Galaxy M31 Prime

Solutions:

  • Remove the application you are not using from the Recent tab.
  • Once, Restart your Galaxy M31 Prime. This closes unnecessary processes running in the background.
  • If you have battery saver mode turned on in your phone, turn it off.
  • Do not play games and don’t open any application while charging the phone.
  • Clear the System cache partition of the Galaxy M31 Prime.
  • Do you have still problems with the Touch screen? If it is, then the last option is to factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Issue – Samsung M31 Prime Battery Draining Fast

Many people have this problem if you are also facing the problem of battery drain with your Samsung M31 Prime.

To fix the problem of battery drain on your Galaxy M31 Prime, follow the steps given below:

Solutions:

  • First of all, turn off auto-brightness, and Decrease the brightness according to your need.
  • Make sure to choose the minimum screen timeout time.
    • Go to Settings → Display → Screen timeout → Select Minimum Screen time (Recommended 30 Seconds)
  • Enable Power Saving Mode.
  • Optimize your all apps.
    • Go to Settings →  Battery and device care → Tap on the Optimize now
  • That’s It 🙂

Must See: Fix Fingerprint sensor not working in Realme X7 5G?

Problem – Apps Crash Suddenly on the Samsung M31 Prime

Since the launch of this smartphone, the users of Galaxy M31 Prime have been facing this app crash problem:

Don’t worry, the problem of this app crash is not only happening on the Galaxy M31 Prime phone, but other Galaxy Tabs have also shown this error.

Solutions:

  • First, Reset App Preferences.
    • To do: Go to Settings → Apps → Tap the Three dots → Finally, Tap Reset App Preferences.
  • Make sure if there is a new software update on your phone, install it if a new software update is available.
  • If your phone is facing any problem due to a single application, then you can Go to Settings → Apps and Select that app then clear its data and cache.
  • Restart your device once after following all these steps.
  • That’s It 🙂

Issue – Unresponsive Touch screen issues on Samsung Galaxy M31 Prime

If you are experiencing slow or unresponsive touch screen issues on your Galaxy M31 Prime, I have listed some quick steps below that you can use to fix your problem.

Solutions:

  • First, Restart your Device and check whether your problem is fixed or not.
  • Make sure to neat and clean your phone screen.
  • Remove the old screen protector.
  • Check your Galaxy M31 Prime in Safe Mode.
  • Clear the System cache partition of the phone.
  • Still, facing problems with the Touch screen? If it is, then the last option is to factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Read Here: Is Bluetooth not working properly in Moto E30? How to Fix It!

Problem – Fingerprint sensor not working Samsung M31 Prime

In many forums and discussion sites, Galaxy M31 Prime users have reported problems with the device’s fingerprint reader.

This problem can happen due to many reasons, let us know the ways to fix this problem:

Solutions: 

  • Make sure you are using the same finger that you used when setting up the fingerprint.
  • This problem is also caused by a malfunction of your phone’s fingerprint sensor, check if the fingerprint sensor is scratched or damaged.
  • Remove the old fingerprint in your Samsung Galaxy M31 Prime and add a new fingerprint.
    • Go to Settings → Biometrics and Security → Fingerprints → Enter your old PIN, pattern, or password → Registered fingerprint → Remove and Tap Remove again → Add new fingerprint.
  • Do you have still problems with the fingerprint sensor? If it is, then you can clear the cache partition of the phone.
  • That’s It 🙂

Issue – Unable To Send Text Messages on Samsung M31 Prime

Solutions:

  • First of all, check whether the number you want to send the message to is not blocked.
  • Clear the cache of the default message app of your Samsung M31 Prime.
  • If you do not need the old messages, delete them.
  • Once, Restart your Samsung M31 Prime and check whether your issue is fixed or not.
  • Turn on flight mode and again Turn Off.
  • That’s It 🙂

Must Read: Fix Touch screen issues on Galaxy M52 5G?

Problem – Unable to make and receive phone calls on Samsung M31 Prime

Solutions:

  • Remove the SIM card from your phone and insert it again.
  • Once, Reboot your device.
  • If there is a new software update available on your Samsung M31 Prime, then install it.
  • Check if flight mode is on in your Galaxy M31 Prime, if it is on then turn it off.
  • Reset your phone Network settings.
  • That’ It 🙂

Issue – Bluetooth not working in Samsung M31 Prime?

Many times Bluetooth is turned off due to low battery or Bluetooth not being enabled in the phone.

Solutions:

  • Make sure to check for new software updates.
  • Also, make sure to Verify the Bluetooth device is Turned on and Bluetooth is enabled on both devices.
  • Both phones must be nearby to connect to Bluetooth, so check the Bluetooth connection range.
  • Once, Restart both devices.
  • If your problem is not solved then Reset your device’s Network Settings.
  • That’s It 🙂

How to Fix: Unable to make and receive phone calls on Samsung F42 5G?

Problem – Microphone not working on Galaxy M31 Prime

Solutions: 

  • First, Restart the phone and record the voice to check if the microphone is OK? If you like the sound quality of the recorded voice, then the microphone is fine.
  • Once, Boot your phone in safe mode, if your phone’s microphone works well in safe mode, then the problem is with any third-party application downloaded, uninstall it.
  • Ensure that no new software update is available on your phone, install it if available.
  • If your problem is still not resolved, then factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Issue – Galaxy M31 Prime is constantly freezing or crashing

If your Galaxy M31 Prime phone is constantly freezing or crashing then it seems very bad and disappointing.

But don’t worry, to fix this problem I have outlined some troubleshooting steps below that can help fix your problem without sending your phone to a Samsung service center.

Solutions:

  • First, Force reboot your Samsung M31 Prime.
    • Press and hold the Volume Down Button and the Power Button simultaneously for a few seconds.
  • Make sure to Update your Software Version to the Latest Version.
  • Once, Boot your device in Safe Mode. Here’s Guide
  • If a particular application is causing this problem in your Galaxy M31 Prime, then you can try to clear the cache and data of those applications.
    • Go to Settings → Apps → Select the Crashing App → Storage → Clear Cache & Clear Data
  • If your problem is still not resolved, then factory reset your Galaxy M31 Prime.
  • That’s It 🙂

Must Check: Poco M4 Pro 5G is constantly freezing? How to Fix Them!

Troubleshooting Steps for Samsung Galaxy M31 Prime

These are simple troubleshooting steps, many problems are solved by trying them, will definitely try them once.

Boot your device into Safe Mode

  • First press and hold the Power button, after that you will get three options, in which there will be a safe mode.
  • You have to Tap in safe mode
  • That’s It 🙂

Reset your device Network settings

  • First, Go to Settings
  • Then Tap on the General management
  • Tap on Reset → Reset Network Settings
  • Now Tap the Reset Settings button
  • Finally, Tap Reset and Tap Confirm
  • That’s It 🙂

 Factory Reset your device

  • First, Go to Settings App
  • Then Tap on the General management 
  • Tap on Reset → Factory data reset → Tap Reset
  • Finally, Tap Delete All
  • That’s It

Related Guide:


Conclusion:

So in this guide, I have discussed all the common problems in the Samsung Galaxy M31 Prime.

I have shown you some key issues above and a proven solution to fix them. I hope you liked this article.

If you are facing any other problems with your Samsung Galaxy M31 Prime, then be sure to tell us in the comment section below.

I will try to resolve your issue as soon as possible and thanks for staying up to the end with this guide.

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